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The Cabuyao Citizen’s Charter serves as a guide in transacting with the LGU. It details the procedure how the client will transact business with the Local Government Offices.
The Citizen’s Charter is a document to be displayed prominently showing the frontline services provided by the office, a step-by-step guide on how to avail of these services and on standards on quality and timeliness to be expected from the agency in rendering these services.
The First part of Cabuyao Citizen’s Charter contains the Introduction, Messages from the Municipal Officials, Table of Contents, How to use the Citizen’s Charter, Brief Profile of Cabuyao; the Second Part contains the procedures and step-by-step guide on how to avail of the frontline services; Third Part contains the List of Municipal Officials, Barangay Captains and Local Councils.
Likewise, the frontline services is divided into the key performance areas to wit;
Social Services - Municipal Social Welfare and Development Office, Rural Health Units I & II, Ospital ng Cabuyao and Public Employment Service Office
Economic Development - Business Permit and Licensing Office, Municipal Cooperative and Livelihood Development Office, Municipal Planning and Development and Coordinators Office, the Departments of Agriculture, Assessor, Treasury and Engineering
Administrative Systems and Procedure cluster is consists of the Offices of the Mayor and Municipal Administrator, the departments of Municipal Civil Registry, Accounting, Budget, Human Resource and Management and General Services
Environmental Management— Municipal Environment and Natural Resources Office
Furthermore, the last part of the Charter is devoted to the redress and feedback mechanism. This is the part where we can gauge the services that were afforded to the clients and guide us to how to improve that service. Also it provides where and how to file complaints if you are not satisfied with the service afforded.
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